Your Association runs on 5 Apps that don't talk to each other.
We have designed an integrated solution for Australian Industry Associations for Membership, renewals, events, communications, accounts and more...
Book a free consultation today
or Call +61 439 790 410
The Problem...
Email and comms - probably Mailchimp, or Hubspot. Events - Eventbrite perhaps. Accounts - Xero or Myob. Members - Excel? Payments - Stripe connected to? CRM - Zoho or maybe dynamics. Directory and website - Wordpress maybe, or something bespoke that needs a maintenance contract. All with monthly subscriptions per user.
Every renewal, event registration and invoice gets keyed in twice. A small team loses days each month to reconciliation and chasing. And the platforms built to fix this, iMIS, Aptify and the like, are priced for enterprise sized organisations.
The Solution...
One integrated system that your members, staff, board and stakeholders actually share. One subscription per staff user for all this....
Membership Management
- Cloud-based CRM
- Member portal and forums
- Online member directory
- E-learning & Gated Resources
- Survey creation with automated vote counting
- Tiered member benefits and permissions
- Gift cards & Rewards
Event Management
- From 10 person webinars to 2000 people at an AGM.
- Ticket Management including tiers, types and discounts.
- Registration and payments.
- Badges
- Sponsorship packages and placement.
- Automated email comms.
Stakeholder Communications
- Templated or custom Email Newsletters
- Multiple mailing lists linked to member database and activity
- Email & Social marketing
- SMS and WhatsApp integrations.
- Automated reminders
- Web Chat
Website & Ecommerce
- Simple to maintain, clean, mobile responsive website.
- Multiple Blog support
- Integrated Ecommerce
- Job Board
- Integrated with event listings, ticketing and payments.
- Member portal & Forums
- Online Member Directory
Accounting, Invoicing & Payments
- Automated recurring billing
- Online card payments
- Integrated financial accounting.
- Optimised for Australian tax and and standards.
- Reporting
- QR Invoice, e-invoice and SEPA direct-debit.
Helpdesk & Ticket Management
- Case administration
- Multiple channels - email, web chat & WhatsApp
- Track, prioritise and solve tickets faster with AI powered workflows.
- Provide smarter self-service through FAQs and automated responses.
Meet our Team
Over 30 years experience in developing tailored solutions for Industry Associations and Clubs.
Stuart Fuller
Industry Association Advisor
Stuart has worked with membership organisations for over 20 years including the Australian Meat Industry Council (AMIC) and Essendon Football Club. A practitioner who understands the reality of industry association digital transformation.
David Fuller
Digital Transformation Lead
David has been designing and implementing digital solutions for over 30 years. He has worked with enterprise clients such as Unilever as well as start-ups and clubs including the Dubai Offshore Sailing Club and The National Association for Stock Car Auto Racing (NASCAR)
✽ How it Wolks
Its a journey.
Learning About You
Not all Australian Industry Associations are the same. We take the time to understand your current systems and processes, your capabilities, resources and pain points. We audit the gap between where you are now and where you want to be.
Transparent Project Costing
Once we know what you need, we scope a solution and provide a fixed price proposal that allows you to present to the Board with a costed business plan. We design the solution for all stakeholders, but members are the focus.
The Hard Part
The technology is not hard. The hard part is migrating data from legacy systems while keeping you business running as normal while we switch over the systems and processes. This is where things often go wrong. This is where experience matters.
Training and Support
We work with your teams to ensure that the solution lives up to its promise. We train users of the solution to leverage the features and ensure the cost savings and productivity gains that you presented in the business case.
Let's Have a Chat
Our solution is designed with Australian Industry Associations and Clubs in mind. Whether you are a small, regional organisation, a national or international body, our solution will scale as the world and technology changes.
Frequently Asked Questions
A single integrated solution for Australian Industry Associations, Clubs & Member Organisations
It depends. However, we provide a fixed cost audit and discovery process which identifies the scope of the project and all the costs associated with implementation of the new platform. Typical project costs are AUD$ 10,000 - AUD$ 50,000 including training.
Ongoing license and subscription costs are based on the level of required customisation and the number of Admin users you require. Monthly costs range from AUD$ 50 - AUD $500.
There are hundreds of add-ons that have been created for multiple organizational types and industries. From POS to Donations to Facilities Management to Room Bookings to Merchandising and Rewards.
Depending on the type of account you have, customization allows you to integrate with other systems or to build new tools, like awards management - submissions and judging.
Yes. Our solution supports a hierarchy of organisations from State based chapters to National institutions. States can manage their own webpages and mailing lists, even accounting.
You can also build public facing websites for campaigns for consumers or stakeholders on separate domains on the same database with the same admin login.
The multiple organisation option is charged at a slightly higher cost of AUD$ 55 per month per admin user.
A Customer Relationship Management (CRM) system is designed to manage prospects and leads and customers with the goal of making more sales. An Association Management System (AMS) is designed to optimise engagement with members. An AMS also gives you a single view of members without having to switch between apps and databases.
No. You have admin rights to the account. You own the code. You can engage other companies to build customisations or to provide maintenance and support. We strive to provide the best level of service to build a long-term relationship, but there is no lock in.
However... As you may know. Once you move to a platform, it is a lot of time, work and money to switch away again to something else. So we make sure that the solution is right for you, including the lifetime costs before we move you across to the new system.
Yes. Unlike other AMS platforms, our solution recognises that you need to manage a wide range of stakeholders including suppliers, partners, regulators, influencers, the media, vendors - perhaps even volunteers. Our solution keeps all of these relationships in one place with multiple communication channels, combined billing, payments and accounting and ticket tracker.